Open Help IndexHelp Guide
Open Help Guide
Sign Up
The Sign Up process allows you to create a Wellthon account and subscribe to workouts. The steps below describe how to sign up.
Choose Your Wellthon Subscription
Wellthon offers a number of subscription options, which include one or more months of workouts. All subscriptions are pre-paid. The more months you buy, the lower your average monthly price
All subscriptions include a one-time purchase of a Google Chromecast to stream workouts to your television, and a Wellthon Fitness Tracker to monitor the intensity of your workouts.
Simply select a subscription to begin your Sign Up.
Create Your Wellthon Account
After you choose a subscription, it takes just a few easy steps to create a Wellthon account.
Step 1: Create Your Wellthon Account
To begin, simply enter a valid email address and choose a password. The password must be at least eight characters long, and must include at least one number
Step 2: Check Your Mobile Device
Wellthon requires a smartphone or tablet that can run the Wellthon mobile app. Specifically, you must own an Apple iPhone or iPad, or a Google Android smartphone or tablet.
If you do not yet own a compatible mobile device, you can “pause” your Wellthon sign up and return when you have a new smartphone or tablet.
Step 3: Agree to the Terms of Service
Before you activate a subscription, you must first review and agree to our Privacy Policy and Terms of Service. You cannot move forward with Wellthon until you select “I Agree” to the terms and policies.
Step 4: Payment
To complete payment, you will require a valid credit card for your subscription and a valid shipping address for your Wellthon Fitness Tracker and Google Chromecast.
Complete Your Health Assessment
Wellthon customizes workouts to maximize your wellness and safety, which requires that we first collect some personal health information. This includes your height, weight, age, and gender.
This also includes adapted versions of the "Stay Independent" fall risk assessment distributed by the U.S. Centers for Disease Control, and the Parkinson's Disease Quality of Life (PDQL) questionnaire. All data is required to prepare your first Wellthon workout.
Create Your Care Team
Your Care Team is a list of people who will help you on your wellness journey. Wellthon records this information so we can share information with these individuals — with your permission — so they can help you get the most from your workouts.
These include someone to help set up and maintain your Wellthon technology, someone to help you complete your workouts, and someone to monitor your progress.
Verify Your Email Address
Wellthon will send you an email message to make sure you can receive emails from us.
Please check your inbox for a message with the subject Confirm Your Wellthon Email from support@wellthon.com. Open it, and click the Confirm My Email link in the message. If you don’t see a message from Wellthon, please check your Spam or Junk Mail folders.
Once you’ve clicked the link, we can ensure you’ll receive updates on your Wellthon equipment delivery and your use of the Wellthon app. (It may take a few minutes for you to receive this email.)
Getting Started
Once you’ve set up your Wellthon account, it’s time to get started on your wellness journey. There’s just a few steps to go.
Track Your Wellthon Equipment Delivery
A soon as you complete payment for your Wellthon subscription, we’re going to ship your Wellthon Fitness Tracker and Google Chromecast to you. You’ll receive an email with your shipment tracking link shortly after completing payment.
If your equipment does not arrive within two weeks of completing payment, contact Wellthon support.
Download the Wellthon App
To start your workouts, you first need to download the Wellthon mobile app to your smartphone or tablet. There are specific versions of Wellthon for Apple iPhones and iPads, as well as Google smartphones and tablets. Choose the right app for your device.
Download Android App
For Google Android smartphones and tablets, just follow these steps:
1. Go to the Wellthon App listing in the Google Play Store at https://play.google.com/store/apps/details?id=com.wellthon.app
2. Tap Install
3. When asked to agree to the permissions, tap Agree
4. Follow the set up instructions in the Wellthon app
Download iOS App
For Apple iPhones and iPad, just follow these steps:
1. Go to the Wellthon App listing in the App Store at https://apps.apple.com/us/app/wellthon-parkinsons-exercises/id1473847392
2. Tap Install
3. When asked to agree to the permissions, tap Agree
4. Follow the set up instructions in the Wellthon app
Enable Bluetooth
The Wellthon app requires Bluetooth to connect to your Fitness Tracker and to connect to your new Google Chromecast or Smart TV. Follow the instructions below to enable Bluetooth on any device that uses the Wellthon app.
Enable Bluetooth on iPads and iPhones
1. Go to Settings
2. Tap Bluetooth
3. Make sure the slider is On (it will turn green)
Enable Bluetooth on Android Smartphones and Tablets
1. Go to Apps
2. Select Settings
3. Select Connections
4. Make sure Bluetooth is On (the slider will be to the right and turn blue)
If you need more help, especially if you’re using an older Android device, Google has specific directions here.
Connect to Wi-Fi
Wellthon uses your local Wi-Fi network to connect to your Google Chromecast or other devices to stream videos to your television. Even if you have a cellular data plan for your smartphone or tablet, you will need to enable Wi-Fi on your mobile device.
You’ll need to know the name of your Wi-Fi network, called its SSID, as well as the password required to connect to it.
Connect to Your Wi-Fi Network on iPads and iPhones
1. Go to Settings
2. Select Wi-Fi
3. Make sure the slider is On (it will turn green)
Your device will automatically search for available Wi-Fi networks.
4. Tap the name of the Wi-Fi network that you want to join
5. Enter the password for that network
After you join a network, a blue checkmark will appear next to the network name.
Connect to Your Wi-Fi Network on Android Smartphones and Tablets
1. Go to Apps
2. Select Settings
3. Select Connections
4. Make sure Bluetooth is On (the slider will be to the right and turn blue)
Your device will automatically search for available Wi-Fi networks.
5. Tap the name of the Wi-Fi network that you want to join
6. Enter the password for that network
After you connect, "Connected" will display under the network name.If you need more help, especially if you’re using an older Android device, Google has specific directions here.
Set Up Your Wellthon Fitness Tracker
Set up your Wellthon Fitness Tracker as soon as it arrives, so you can start your workouts as quickly as possible.
Charge Your Wellthon Fitness Tracker
Your Wellthon Fitness Tracker was fully charged when it left the factory, but time spent in transit may have depleted some or all of the battery. To ensure good performance, you should fully charge your Tracker once you’ve removed it from the packaging. Here’s how.
1. Plug the charging cable into a standard USB port
2. Clamp the charging cable onto your Fitness Tracker
- Make sure that the metal prongs on the charging cable align with the gold metal dots on the back of the Fitness Tracker
- A battery icon should appear on the Tracker once it begins recharging
3. Leave the Tracker on the charger for one hour
4. Remove the Tracker from the charger and check if the battery icon displays as “full”
- If not, put the Tracker back on the charger and check every 30 minutes until the battery shows as full when removed from the charger
Power On Your Wellthon Fitness Tracker
If your Wellthon Fitness Tracker was powered off or has a dead battery, it must be placed back on its charger to power back on. Once removed from its charger, the Tracker must be manually powered back on when you’re ready to use it. Here’s how:
1. Hold down the Function Button for 3 seconds, or until the Tracker vibrates
2. Once the date and time appear, the Tracker is powered on
To power off your Wellthon Fitness Tracker, follow these steps:
1. Tap the Function Button on the Tracker so the date and time appear
2. Tap the Function Button again to make your Step Count appear
3. On the Step Count screen, hold down the Function Button until the Power Off screen appears; it will show the power symbol
4. Tap the Function Button again to select Yes, which will highlight white when selected
5. Hold down the Function Button until the Tracker vibrates and the screen goes blank
Your Tracker is now powered off.
Set the Date and Time on Your Wellthon Fitness Tracker
Your Wellthon Fitness Tracker will automatically set its date and time after it connects to your Wellthon App.
Connect Your Wellthon Fitness Tracker to Your Wellthon App
Once you’ve installed your Wellthon app and begun the set up process, you will be asked to connect your app to your Wellthon Fitness Tracker. Make sure the Tracker is charged and turned on before you attempt to pair it with your app.
1. Sign into the Wellthon App with your email address and password
2. Select Start My Setup
3. Select Connect My Tracker
- The app may ask you to enable Bluetooth and/or Location Services to connect to your Tracker. Please grant these permissions to continue.
The Tracker will connect automatically after you select Connect My Tracker in the Wellthon app.
Once your Tracker is paired with your phone or tablet, it will appear as F1 on your list of paired Bluetooth devices.
Unable to Connect
If you cannot prompt your Fitness Tracker to connect to your Wellthon app, try turning the Tracker off and turning it back on.
Switching Phones or Tablets
Your Wellthon Fitness Tracker can only pair with one smartphone or tablet at a time. If you need to change the mobile device you use for workouts, you must unpair your Tracker from your old device.
On iPhone and iPads, follow these steps to disconnect your Fitness Tracker:
1. Go to Settings
2. Tap Bluetooth
3. Under Devices, locate F1, then tap the blue i icon to the right
4. Select Forget This Device
5. Tap Forget This Device again
F1 should now appear under the Other Devices list. This confirms that your Wellthon Fitness Tracker has been disconnected from your iPad or iPhone.
You may now pair your Fitness Tracker with another device that has the Wellthon app.
On Google Android tablets and smartphones, follow these steps to disconnect your Fitness Tracker:
1. Go to Apps
2. Select Settings
3. Select Connections
4. Under Available Devices, tap F1
5. Tap Unpair Device
You may now pair your Fitness Tracker with another device that has the Wellthon app.
Stream Wellthon to Your TV
Workouts are best viewed on large screens, such as televisions, which is why the Wellthon app is designed to connect with most major video streaming devices, including AppleTVs, Amazon Fire devices, Google Chromecast devices, and Roku devices. You can get specific instructions on streaming video to those devices below.
Amazon Fire Devices
Set up Wellthon to Stream to Your Amazon Fire Device
1. Make sure your television Source or Input is set to display video from your Amazon Fire
2. Make sure your Amazon Fire is powered on, and on the Amazon Home Screen
- Select the Home Button on your Amazon Fire remote
3. Open your Wellthon App, and follow the set up instructions
4. When you reach the Connect Wellthon to Your TV screen, select Check My TVs
5. From the list of detected TVs, choose the Amazon Fire device you’re watching
6. Confirm that a test video played on your selected television
7. Select Start Workout to work out now, or Workout Later to set up a reminder for a future workout
Today’s Wellthon workout will broadcast to your Amazon Fire device.
Stream Wellthon Workouts to Your Amazon Fire Device
1. Make sure your television Source or Input is set to display video from your Amazon Fire
2. Make sure your Amazon Fire is powered on, and on the Amazon Home Screen
3. Select the Home Button on your Amazon Fire remote
4. Open your Wellthon App
5. Select Start Today’s Workout
6. From the list of detected TVs, choose the Amazon Fire device you’re watchingSelect Start Workout
Today’s Wellthon workout will broadcast to your Amazon Fire TV.
Troubleshooting Your Amazon Fire Device with Wellthon
If your Amazon Fire device does not appear on the list of available TVs in Wellthon, try the following:
1. Make sure your Amazon Fire is powered on, and on the Amazon Home Screen
a. Select the Home Button on your Amazon Fire remote
2. Make sure your smartphone or tablet is connected to the same Wi-Fi network as your Amazon Fire device
3. Restart your Fire TV device
a. From the Home screen, go to Settings
b. Select Device, and then Restart
4. Restart your Wellthon app
If none of the above steps work, trying turning off your Wi-Fi router or access point for 10 seconds, then powering it back on. Once your Wi-Fi network resets (this may take a few minutes), your Amazon Fire device will likely be visible again.
Apple TV Devices
Set up Wellthon to Stream to Your Apple TV Device
1. Make sure your television Source or Input is set to display video from your Apple TV
2. Make sure your Apple TV is powered on
3. Open your Wellthon App, and follow the set up instructions
4. When you reach the Connect Wellthon to Your TV screen, select Check My TVs
5. Tap the message that says If you have an Apple TV, Click Here and select your Apple TV from the list
a. To ensure video playback works correctly ONLY select a device that is connected to a TV
6. Confirm that a test video played on your selected television
7. Select Start Workout to work out now, or Workout Later to set up a reminder for a future workout
Today’s Wellthon workout will broadcast to your Apple TV device.
Stream Wellthon Workouts to Your Apple TV Device
1. Make sure your television Source or Input is set to display video from your Apple TV
2. Make sure your Apple TV is powered on
3. Open your Wellthon App
4. Select Start Today’s Workout
5. Tap the message that says If you have an Apple TV, Click Here and select your Apple TV from the list
a. To ensure video playback works correctly ONLY select a device that is connected to a TV
6. Select Start Workout
Today’s Wellthon workout will broadcast to your Apple TV.
Troubleshooting Your Apple TV Device with Wellthon
If your Apple TV device does not appear on the list of available TVs in Wellthon, try the following:
1. Make sure your Apple TV is powered on
2. Make sure your smartphone or tablet is connected to the same Wi-Fi network as your Apple TV device
If none of the above steps work, trying turning off your Wi-Fi router or access point for 10 seconds, then powering it back on. Once your Wi-Fi network resets (this may take a few minutes), your Apple TV will likely be visible again.
Google Chromecast
Install Your Google Chromecast
Step 1: Enable Bluetooth on your smartphone or tablet
Chromecast uses Bluetooth to get information from your tablet or smartphone during set up. Make sure your device has Bluetooth turned on.
Step 2: Enable Wi-Fi on your smartphone or tablet
Chromecast uses a Wi-Fi connection to stream videos from your tablet or smartphone. Make sure your device has Wi-Fi turned on. You’ll also want to keep your Wi-Fi network name, called an SSID, and Wi-Fi password handy during setup.
Step 3: Plug in your Chromecast device
Plug Chromecast into your TV using an HDMI port, which looks like this:
Then connect the USB power cable to your Chromecast. After that, either plug the other end of the USB power cable into an open USB port on your TV or into the included power adapter which you will then plug into a power outlet.
Note: Only use the provided AC adapter.
Step 4: Connect your Chromecast device
Double check that the Chromecast and mobile device or tablet you are using to set up Chromecast with are both on the same Wi-Fi network.
Step 5: Download the Google Home app
On your mobile device or tablet, download the Google Home app for Android or Google Home for iPhones and iPads.
Step 6: Set up Chromecast
Open the Google Home app by tapping the app icon on your smartphone or tablet. The icon looks like this:
Follow the steps the app provides.
If you don’t see the steps to set up your Chromecast inside Google Home:
- Go to the Google Home app's main screen, tap the Add button, which looks like a plus (+) sign.
- Then tap the Set up new devices button, which looks like a plus (+) sign.
Follow the remaining steps that Google Home provides.
You’re ready to stream Wellthon workouts.
Set up Wellthon to Stream to Your Google Chromecast Device
1. Make sure your television Source or Input is set to display video from your Google Chromecast
2. Make sure your Google Chromecast is powered on
3. Open your Wellthon App, and follow the set up instructions
4. When you reach the Connect Wellthon to Your TV screen, select Check My TVs
5. From the list of detected TVs, choose the Google Chromecast device you’re watching
6. Confirm that a test video played on your selected television
7. Select Start Workout to work out now, or Workout Later to set up a reminder for a future workout
Today’s Wellthon workout will broadcast to your Google Chromecast TV.
Troubleshooting Your Google Chromecast Device with Wellthon
If your Google Chromecast TV does not appear on the list of available TVs in Wellthon, try the following:
1. Make sure your Google Chromecast is powered on
2. Make sure your smartphone or tablet is connected to the same Wi-Fi network as your Google Chromecast TV
If none of the above steps work, trying turning off your Wi-Fi router or access point for 10 seconds, then powering it back on. Once your Wi-Fi network resets (this may take a few minutes), your Google Chromecast TV will likely be visible again.
Roku
Set up Wellthon to Stream to Your Roku Device
1. Make sure your television Source or Input is set to display video from your Roku
2. Make sure your Roku is powered on
3. Open your Wellthon App, and follow the set up instructions
4. When you reach the Connect Wellthon to Your TV screen, select Check My TVs
5. From the list of detected TVs, choose the Roku TV you’re watching
6. Confirm that a test video played on your selected television
7. Select Start Workout to work out now, or Workout Later to set up a reminder for a future workout
Today’s Wellthon workout will broadcast to your Roku TV.
Stream Wellthon Workouts to Your Roku Device
1. Make sure your television Source or Input is set to display video from your Roku
2. Make sure your Roku is powered on
3. Open your Wellthon AppSelect Start Today’s Workout
4. From the list of detected TVs, choose the Roku TV you’re watchingSelect Start Workout
Today’s Wellthon workout will broadcast to your Roku TV.
Troubleshooting Your Roku Device with Wellthon
If your Roku TV does not appear on the list of available TVs in Wellthon, try the following:
1. Make sure your Roku is powered on, and on the Roku Home Screen
- Select the Home Button on your Roku remote
2. Make sure your smartphone or tablet is connected to the same Wi-Fi network as your Roku
If none of the above steps work, trying turning off your Wi-Fi router or access point for 10 seconds, then powering it back on. Once your Wi-Fi network resets (this may take a few minutes), your Roku TV will likely be visible again.
Using Wellthon
The Wellthon app has three main screens: My Progress, My Profile, and My Account. The user guide for each page is below.
Wellthon My Progress Page
Week Of…
The current week that began Sunday at midnight in your local time zone. Each of the goals and stats on your Progress page shows what you’ve accomplished in the current week.
Tracker Status
The Wellthon app uses your Wellthon Fitness Tracker to measure your daily steps and heart rate during and after workouts. To make sure Wellthon is gathering this important data, the Wellthon app lets you know whether your Fitness Tracker is connected to your smartphone or tablet, and whether the Tracker has enough battery power to last through your workout.
Status: Connecting
Your Wellthon app is currently looking for your Wellthon Fitness Tracker. This generally only takes a few seconds.
Status: Connected
Your Wellthon app is connected to your Wellthon Fitness Tracker and you’re free to workout as usual.
Status: Reconnect Tracker
Your Wellthon app cannot connect to your Wellthon Fitness Tracker. Make sure you’re wearing the Tracker and that it’s powered on, then tap the Reconnect Tracker button to repair the connection to the app.
Start Today's Workout
This button begins today’s workout. Wellthon limits you to one complete workout per day. If you cannot connect your Wellthon app to your Wellthon Fitness Tracker, you have the option to workout without the Tracker, but no fitness data will be gathered during your workout, and Wellthon will be unable to adjust future workouts based on your progress.
Last Workout
The date and time of your last completed Wellthon workout.
Steps
Steps: Today’s Total
The number of steps you’ve taken since midnight, as recorded by your Wellthon Fitness Tracker.
Steps: Today’s Goal
The number of steps you want to take today.
Steps: Daily Average
The average number of steps you’ve taken each day this week, as recorded by your Wellthon Fitness Tracker.
Update Today’s Step Goal
Tapping this link will allow you to set your daily step goal. By default, Wellthon will set a daily goal of 5,000. You may adjust this goal as you choose, but the more steps, the better.
Steps: Troubleshooting
If your daily or average steps are not updating on your Progress page, your Wellthon Fitness Tracker may not be sharing data properly with your Wellthon app. First, make sure your Fitness Tracker is charged.
If your Tracker is charged but still isn’t updating your step goals, try reconnecting your Fitness Tracker with the Wellthon app.
Achievements
Achievements: “Good Days”
The number of days this week you have reported a neutral or happy mood prior to a Wellthon workout.
Achievements: Step Goal Days
The number of days this week that you have met your daily step goal.
Achievements: Workout Days
The number of your scheduled Wellthon workouts you’ve completed this week. The first number (left of the slash mark) represents your completed workouts. The second number (right of the slash mark) represents the number of workouts you’re scheduled to complete this week.
Update Workout Days
You can set the number of days each week you want to complete a workout. By default, Wellthon will set a goal of three workouts each week, but you may decrease this to as few as one (once per week) or as many as seven (every day).
Note: Workouts that you complete outside of Wellthon will not be recorded here.
Weight
Weight: Current Weight
Your current weight.
Weight: Goal Weight
Your desired weight, which Wellthon will help you meet through regular exercise.
Weight: Last Weigh-In
The date that you last updated your Current Weight in your Wellthon app.
Weight: Update
This link will allow you to update your current weight and/or your goal weight. Simply enter any changes to the appropriate field, then select Save.
Heart Rate
Heart Rate: Average Workout BPM
Your average heart rate in beats per minute (BPM) as measured by your Wellthon Fitness Tracker. Wellthon recommends you wear your Fitness Tracker as often and as long as possible to ensure this reading is accurate.
Heart Rate: Workout Peak BPM
Your average heart rate in beats per minute (BPM) as measured by your Wellthon Fitness Tracker during your Wellthon workouts.
Wellthon recommends you wear your Fitness Tracker for every workout to ensure this reading is accurate.
Heart Rate: Workout Recovery BPM
The drop in your heart rate in beats per minute (BPM) in the minute after your peak exercise effort. The higher your Recovery BPM, the better your heart is at recovering from intense exercise.
Heart Rate: Troubleshooting
If your Heart Rate is not updating on your Progress page, your Wellthon Fitness Tracker may not be sharing data properly with your Wellthon app.
First, make sure your Fitness Tracker is charged.
If your Tracker is charged but still isn’t updating your step goals, try reconnecting your Fitness Tracker with the Wellthon app.
Wellthon My Profile Page
Member Since
This is the date you created your Wellthon account.
Member Information
To update the personal information in your Wellthon profile, including your name, height, gender and date of birth, follow these steps:
1. Select My Profile
2. Select the Edit link in the card with your name
3. On the Update Your Information modal that appears, edit your name, height, gender, and date of birth as needed
4. Select Save Information
Photo
You can add or update your Wellthon Profile photo by following these steps:
1. Select My Profile
2. Select Add Photo in the card with your name
3. If you already have a Profile photo, click your current photo to add a new one In the File Explorer window that opens, select a new image from your computer
4. Select Save Photo
Care Team
Your Care Team is a list of people who will help you on your wellness journey. Wellthon records this information so we can share information with these individuals -- with your permission -- so they can help you get the most from Wellthon.
You can update the members of your Care Team by following these steps:
1. Select My Profile
2. Select Edit to to the right of the name of the Care Team member you need to update
3. Change the name, email, or phone number for the Care Team member
4. Select Save
You can remove the members of your Care Team by following these steps:
1. Select My Profile
2. Select Edit to to the right of the name of the Care Team member you need to update
3. Select Remove
4. Remove only deletes that specific person, not the role.
Wellthon My Account Page
Change Mailing Address
To change your mailing address on file with Wellthon, follow these steps:
1. Select My Account
2. Select the Edit link in the Contact card
3. Update your mailing address and/or phone numbers
4. Select Save
Mobile Phone
To change your mobile phone number on file with Wellthon, follow these steps:
1. Select My Account
2. Select the Edit link in the Contact card
3. Update your mailing address and/or phone numbers
4. Select Save
To change your email address on file with Wellthon, follow these steps:
1. Select My Account
2. Select the Edit link in the Login card
3. Update your email address
4. Select Save
Wellthon will send you an email to make sure your new address can receive emails from us.
5. Check your inbox for a message with the subject Confirm Your Wellthon Email from support@wellthon.com
6. Open it, and click the Confirm My Email link in the message
- If you don’t see a message from Wellthon, please check your Spam or Junk Mail folders.
Your email address has now been updated.
Reset Password
To change your password on file with Wellthon, follow these steps:
1. Select My Account
2. Select the Edit link in the Login card
3. Select Update Password
4. Check your inbox for a message with the subject Reset Your Wellthon Password from support@wellthon.com
5. Open it, and click the Update Login link in the message
- If you don’t see a message from Wellthon, please check your Spam or Junk Mail folders.
6. On the new page that opens, enter and confirm your new password
7. Select Submit
Your Wellthon password has now been updated.
Cancel Subscription
To cancel your Wellthon subscription, follow these steps:
1. Go to www.wellthon.com
2. Select Sign In at the top of the page
3. Sign in with your email address and password
4. After you sign in, select Account at the top of the page, then select Manage Account
5. On the MEMBERSHIP card, select the Edit link at the bottom
6. Under Automatic Membership Renewal, select No, then select Save Choice
Your access to Wellthon will continue for the duration of your original pre-paid subscription, but will not continue past your renewal date. At any time prior to your renewal date, you can un-cancel your subscription by following the steps above, but setting your Automatic Membership Renewal to On.
Workout Space
How much space is required for a Wellthon workout?
For the best experience, we recommend 6′ x 6′ floor space and a ceiling height of 8’. Ideally, this should be a space you can use consistently, without interrupting others or being interrupted.
For your safety, your workout area should have a non-slip flooring surface, and a clear view of the TV you’ll use to screencast workouts.
You should also have easy access to water, hand weights or weighted ball, and a sturdy armless chair (for balance or for seated workouts).
Still have questions? Feel free to send photos of your space to support@wellthon.com and we’ll be happy to take a look.
