Open Help Index
Close X

Help Guide

Open Help Guide

The Wellthon team is here to help. The topics included represent frequently asked questions about Wellthon equipment, software and services. If you need help using Wellthon, you can find answers below.

Sign Up

The Sign Up process allows you to create a Wellthon account and subscribe to workouts. The steps below describe how to sign up.

Complete Your Health Assessment

Wellthon customizes workouts to maximize your wellness and safety, which requires that we first collect some personal health information. This includes your height, weight, age, and gender. 

This also includes adapted versions of the "Stay Independent" fall risk assessment distributed by the U.S. Centers for Disease Control, and the Parkinson's Disease Quality of Life (PDQL) questionnaire. All data is required to prepare your first Wellthon workout.

Create Your Wellthon Account

Enter a valid email address and choose a password. The password must be at least eight characters long.

Agree to the Terms of Service

Before you activate a subscription, you must first review and agree to our Privacy Policy and Terms of Service. You cannot move forward with Wellthon until you select “I Agree” to the terms and policies.

Choose and Purchase Your Wellthon Subscription

Wellthon offers a number of subscription options, which include one or more months of workouts. All subscriptions are pre-paid. The more months you buy, the lower your average monthly price.

To complete payment, you will require a valid credit card for your subscription and a valid billing address. For customer service purposes, you may also enter a mobile telephone number.

Download the Wellthon App

The easiest way to workout with Wellthon on your television is to download the Wellthon mobile app to your smartphone or tablet. There are specific versions of Wellthon for Apple iPhones and iPads, as well as Google smartphones and tablets. Choose the right app for your device.

Download Android App

For Google Android smartphones and tablets, just follow these steps: 
   1. Go to the Wellthon App listing in the Google Play Store at https://play.google.com/store/apps/details?id=com.wellthon.app
   2. Tap Install
   3. When asked to agree to the permissions, tap Agree
   4. Follow the set up instructions in the Wellthon app

Download iOS App

For Apple iPhones and iPad, just follow these steps:
 
   1. Go to the Wellthon App listing in the App Store at https://apps.apple.com/us/app/wellthon-parkinsons-exercises/id1473847392 
   2. Tap Install
   3. When asked to agree to the permissions, tap Agree
   4. Follow the set up instructions in the Wellthon app

Connect to Wi-Fi

Wellthon uses your local Wi-Fi network to connect to your Google Chromecast or other devices to stream videos to your television. Even if you have a cellular data plan for your smartphone or tablet, you will need to enable Wi-Fi on your mobile device.

You’ll need to know the name of your Wi-Fi network, called its SSID, as well as the password required to connect to it.

Connect to Your Wi-Fi Network on iPads and iPhones

   1. Go to Settings 
   2. Select Wi-Fi
   3. Make sure the slider is On (it will turn green)

Your device will automatically search for available Wi-Fi networks. 

   4. Tap the name of the Wi-Fi network that you want to join
   5. Enter the password for that network

After you join a network, a blue checkmark will appear next to the network name.

Connect to Your Wi-Fi Network on Android Smartphones and Tablets

   1. Go to Apps
   2. Select Settings
   3. Select Connections
   4. Make sure Bluetooth is On (the slider will be to the right and turn blue)

Your device will automatically search for available Wi-Fi networks. 

   5. Tap the name of the Wi-Fi network that you want to join
   6. Enter the password for that network

After you connect, "Connected" will display under the network name.If you need more help, especially if you’re using an older Android device, Google has specific directions here.

Stream Wellthon to Your TV

Workouts are best viewed on large screens, such as televisions, which is why the Wellthon app is designed to connect with most major video streaming devices, including AppleTVs, Amazon Fire devices, Google Chromecast devices, and Roku devices. You can get specific instructions on streaming video to those devices below.

If you are using the Wellthon through a web browser, rather than a mobile app, you can still stream to Google Chromecast devices through the Chrome web browser, as described by Google here.

Amazon Fire Devices

Stream Wellthon Workouts to Your Amazon Fire Device

   1. Make sure your television Source or Input is set to display video from your Amazon Fire
   2. Make sure your Amazon Fire is powered on, and on the Amazon Home Screen
       a. Select the Home Button on your Amazon Fire remote
   3. Open your Wellthon App
   4. Select Start Today’s Workout
  5. From the list of detected TVs, choose the Amazon Fire device you’re watching
   6. Select Start Workout

Your next Wellthon workout will broadcast to your Amazon Fire TV.

Troubleshooting Your Amazon Fire Device with Wellthon

If your Amazon Fire device does not appear on the list of available TVs in Wellthon, try the following:

   1. Make sure your Amazon Fire is powered on, and on the Amazon Home Screen
     a. Select the Home Button on your Amazon Fire remote
   2. Make sure your smartphone or tablet is connected to the same Wi-Fi network as your Amazon Fire device
   3. Restart your Fire TV device
     a. From the Home screen, go to Settings
     b.
Select Device, and then Restart
   4. Restart your Wellthon app

If none of the above steps work, trying turning off your Wi-Fi router or access point for 10 seconds, then powering it back on. Once your Wi-Fi network resets (this may take a few minutes), your Amazon Fire device will likely be visible again.

Apple TV Devices

Stream Wellthon Workouts to Your Apple TV Device

   1. Make sure your television Source or Input is set to display video from your Apple TV
   2. Make sure your Apple TV is powered on
   3. Open your Wellthon App
   4. Select Start Today’s Workout
   5. Tap the message that says If you have an Apple TV, Click Here and select your Apple TV from the list 
       a. To ensure video playback works correctly ONLY select a device that is connected to a TV
   6. Select Start Workout

Your next Wellthon workout will broadcast to your Apple TV.

Troubleshooting Your Apple TV Device with Wellthon

If your Apple TV device does not appear on the list of available TVs in Wellthon, try the following:

   1. Make sure your Apple TV is powered on
   2. Make sure your smartphone or tablet is connected to the same Wi-Fi network as your Apple TV device

If none of the above steps work, trying turning off your Wi-Fi router or access point for 10 seconds, then powering it back on. Once your Wi-Fi network resets (this may take a few minutes), your Apple TV will likely be visible again.

Google Chromecast

Stream Wellthon Workouts to Your Google Chromecast Device

   1. Make sure your television Source or Input is set to display video from your Google Chromecsae
   2. Make sure your Google Chromecast is powered on
   3. Open your Wellthon App
   4. Select Start Today’s Workout
   5. From the list of detected TVs, choose the Google Chromecast TV you’re watching
   6. Select Start Workout

Today’s Wellthon workout will broadcast to your Google Chromecast TV.

Troubleshooting Your Google Chromecast Device with Wellthon

If your Google Chromecast TV does not appear on the list of available TVs in Wellthon, try the following:

   1. Make sure your Google Chromecast is powered on
   2. Make sure your smartphone or tablet is connected to the same Wi-Fi network as your Google Chromecast TV

If none of the above steps work, trying turning off your Wi-Fi router or access point for 10 seconds, then powering it back on. Once your Wi-Fi network resets (this may take a few minutes), your Google Chromecast TV will likely be visible again.

Roku

Stream Wellthon Workouts to Your Roku Device

   1. Make sure your television Source or Input is set to display video from your Roku
   2. Make sure your Roku is powered on
   3. Open your Wellthon App
   4. Select Start Today’s Workout
   5. From the list of detected TVs, choose the Roku TV you’re watching
   6. Select Start Workout

Today’s Wellthon workout will broadcast to your Roku TV.

Troubleshooting Your Roku Device with Wellthon

If your Roku TV does not appear on the list of available TVs in Wellthon, try the following:

   1. Make sure your Roku is powered on, and on the Roku Home Screen
      - Select the Home Button on your Roku remote
   2. Make sure your smartphone or tablet is connected to the same Wi-Fi network as your Roku

If none of the above steps work, trying turning off your Wi-Fi router or access point for 10 seconds, then powering it back on. Once your Wi-Fi network resets (this may take a few minutes), your Roku TV will likely be visible again.

Using Wellthon

The Wellthon app has three main screens: Home, My Profile, and My Account. The user guide for each page is below.

Wellthon Home Page

Once you have signed into your Wellthon account, you will reach the Wellthon home page. It will list the date and time of your last Wellthon workout (if any), any equipment you’ll need for your next Wellthon workout, and a Start Workout button to begin your next Wellthon exercise routine.

Workout Videos

Once you select Start Workout, Wellthon will play a set of video workout routines, beginning with a Warmup, ending with a Cooldown, and with a selection of cardio, strength, and specialized workout routines in between. You can control these videos by simply tapping the playback screen on your smartphone or tablet, or by clicking on the video playback with your laptop or desktop mouse.

Rate Workout

At the end of each Wellthon workout, you'll be asked to rate your experience, so we can better refine future Wellthon workouts to your needs.

Wellthon My Profile Page

Member Since

This is the date you created your Wellthon account.

Member Information

To update the personal information in your Wellthon profile, including your name, height, gender and date of birth, follow these steps: 

1. Select My Profile
2. Select the Edit link in the card with your name
3. On the Update Your Information modal that appears, edit your name, height, gender, and date of birth as needed
4. Select Save Information

Wellthon My Account Page

Change Billing Address

To change your billing address on file with Wellthon, follow these steps:
   1. Select My Account
   2. Select the Edit link in the Contact card
   3. Update your billing address and/or phone numbers
   4. Select Save

Mobile Phone

To change your mobile phone number on file with Wellthon, follow these steps:
   1. Select My Account
   2. Select the Edit link in the Contact card
   3. Update your billing address and/or phone numbers
   4. Select Save

Email

To change your email address on file with Wellthon, follow these steps:
   1. Select My Account
   2. Select the Edit link in the Login card
   3. Update your email address
   4. Select Save

Wellthon will send you an email to make sure your new address can receive emails from us.

   5. Check your inbox for a message with the subject Confirm Your Wellthon Email from no-reply@wellthon.com
   6. Open it, and click the Confirm My Email link in the message
      - If you don’t see a message from Wellthon, please check your Spam or Junk Mail folders.

Your email address has now been updated.

Reset Password

To change your password on file with Wellthon, follow these steps:
   1. Select My Account
   2. Select the Edit link in the Login card
   3. Select Update Password
   4. Check your inbox for a message with the subject Reset Your Wellthon Password from no-reply@wellthon.com
   5. Open it, and click the Update Login link in the message
      - If you don’t see a message from Wellthon, please check your Spam or Junk Mail folders.
   6. On the new page that opens, enter and confirm your new password
   7. Select Submit

Your Wellthon password has now been updated.

Cancel Subscription

To cancel your Wellthon subscription, follow these steps:

   1. Go to www.wellthon.com 
   2. Select Sign In at the top of the page
   3. Sign in with your email address and password
   4. After you sign in, select Account at the top of the page, then select Manage Account
   5.
On the MEMBERSHIP card, select the Edit link at the bottom
   6. Under Automatic Membership Renewal, select No, then select Save Choice

Your access to Wellthon will continue for the duration of your original pre-paid subscription, but will not continue past your renewal date. At any time prior to your renewal date, you can un-cancel your subscription by following the steps above, but setting your Automatic Membership Renewal to On.

Workout Space

How much space is required for a Wellthon workout?

For the best experience, we recommend 6′ x 6′ floor space and a ceiling height of 8’. Ideally, this should be a space you can use consistently, without interrupting others or being interrupted.

For your safety, your workout area should have a non-slip flooring surface, and a clear view of the TV you’ll use to screencast workouts.

You should also have easy access to water, hand weights or weighted ball, and a sturdy armless chair (for balance or for seated workouts).