Help Guide

The Sign Up process allows you to create a Wellthon account and subscribe to workouts. The steps below describe how to sign up.

Choose Your Wellthon Subscription

Wellthon offers a number of subscription options, which include one or more months of workouts. All subscriptions are pre-paid. The more months you buy, the lower your average monthly price.
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All subscriptions include a one-time purchase of a Google Chromecast to stream workouts to your television, and a Wellthon Fitness Tracker to monitor the intensity of your workouts.
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Simply select a subscription to begin your Sign Up.

Create Your Wellthon Account

After you choose a subscription, it takes just a few easy steps to create a Wellthon account.

Step 1: Create Your Wellthon Account

To begin, simply enter a valid email address and choose a password. The password must be at least eight characters long, and must include at least one number.

Step 2: Verify Your Email Address

Wellthon will send you an email message to make sure you can receive emails from us.

Please check your inbox for a message with the subject Confirm Your Wellthon Email from support@wellthon.com. Open it, and click the Confirm My Email link in the message. If you don’t see a message from Wellthon, please check your Spam or Junk Mail folders.
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Once you’ve clicked the link, we can continue creating your Wellthon account. (It may take a few minutes for you to receive this email.)

Step 3: Check Your Mobile Device

Wellthon requires a smartphone or tablet that can run the Wellthon mobile app. Specifically, you must own an Apple iPhone or iPad, or a Google Android smartphone or tablet.
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If you do not yet own a compatible mobile device, you can “pause” your Wellthon sign up and return when you have a new smartphone or tablet.

Step 4: Agree to the Terms of Service

Before you activate a subscription, you must first review and agree to our Privacy Policy and Terms of Service. You cannot move forward with Wellthon until you select “I Agree” to the terms and policies.

Step 5: Payment

To complete payment, you will require a valid credit card for your subscription and a valid shipping address for your Wellthon Fitness Tracker and Google Chromecast.

Complete Your Health Assessment

Wellthon customizes workouts to maximize your wellness and safety, which requires that we first collect some personal health information. This includes your height, weight, age, and gender.
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This also includes adapted versions of the "Stay Independent" fall risk assessment distributed by the U.S. Centers for Disease Control, and the Parkinson's Disease Quality of Life (PDQL) questionnaire. All data is required to prepare your first Wellthon workout.

Create Your Care Team

Your Care Team is a list of people who will help you on your wellness journey. Wellthon records this information so we can share information with these individuals — with your permission — so they can help you get the most from your workouts.
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These include someone to help set up and maintain your Wellthon technology, someone to help you complete your workouts, and someone to monitor your progress.

Getting Started

Once you’ve set up your Wellthon account, it’s time to get started on your wellness journey. There’s just a few steps to go.

Track Your Wellthon Equipment Delivery

A soon as you complete payment for your Wellthon subscription, we’re going to ship your Wellthon Fitness Tracker and Google Chromecast to you. You’ll receive an email with your shipment tracking link shortly after completing payment.

If your equipment does not arrive within two weeks of completing payment, contact Wellthon support.

Download the Wellthon App

To start your workouts, you first need to download the Wellthon mobile app to your smartphone or tablet. There are specific versions of Wellthon for Apple iPhones and iPads, as well as Google smartphones and tablets. Choose the right app for your device.

Download Android App

For Google Android smartphones and tablets, just follow these steps:
1. Go to the Wellthon App listing in the Google Play Store
2. Tap Install
3. When asked to agree to the permissions, tap Agree
4. Follow the set up instructions in the Wellthon app

Download iOS App

For Apple iPhones and iPad, just follow these steps:
1. Go to the Wellthon App listing in the App Store
2. Tap Install
3. When asked to agree to the permissions, tap Agree
4. Follow the set up instructions in the Wellthon app

Enable Bluetooth

The Wellthon app requires Bluetooth to connect to your Fitness Tracker and to connect to your new Google Chromecast or Smart TV. Follow the instructions below to enable Bluetooth on any device that uses the Wellthon app.

Enable Bluetooth on iPads and iPhones

1. Go to Settings
2. Tap Bluetooth
3. Make sure the slider is On (it will turn green)

Enable Bluetooth on Android Smartphones and Tablets

1. Go to Apps
2. Select Settings
3. Select Connections
4. Make sure Bluetooth is On (the slider will be to the right and turn blue)

If you need more help, especially if you’re using an older Android device, Google has specific directions here.

Connect to Wi-Fi

Wellthon uses your local Wi-Fi network to connect to your Google Chromecast or other devices to stream videos to your television. Even if you have a cellular data plan for your smartphone or tablet, you will need to enable Wi-Fi on your mobile device.
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You’ll need to know the name of your Wi-Fi network, called its SSID, as well as the password required to connect to it.

Connect to Your Wi-Fi Network on iPads and iPhones

1. Go to Settings
2. Select Wi-Fi
3. Make sure the slider is On (it will turn green)

Your device will automatically search for available Wi-Fi networks.

4. Tap the name of the Wi-Fi network that you want to join
5. Enter the password for that network

After you join a network, a blue checkmark will appear next to the network name.

Connect to Your Wi-Fi Network on Android Smartphones and Tablets

1. Go to Apps
2. Select Settings
3. Select Connections
4. Make sure Bluetooth is On (the slider will be to the right and turn blue)

Your device will automatically search for available Wi-Fi networks.

5. Tap the name of the Wi-Fi network that you want to join
6. Enter the password for that network

After you connect, "Connected" will display under the network name.If you need more help, especially if you’re using an older Android device, Google has specific directions here.

Set Up Your Wellthon Fitness Tracker

Set up your Wellthon Fitness Tracker as soon as it arrives, so you can start your workouts as quickly as possible.

Charge Your Wellthon Fitness Tracker

Your Wellthon Fitness Tracker was fully charged when it left the factory, but time spent in transit may have depleted some or all of the battery. To ensure good performance, you should fully charge your Tracker once you’ve removed it from the packaging. Here’s how.
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1. Plug the charging cable into a standard USB port
2. Clamp the charging cable onto your Fitness Tracker
- Make sure that the metal prongs on the charging cable align with the gold metal dots on the back of the Fitness Tracker
- A battery icon should appear on the Tracker once it begins recharging
3. Leave the Tracker on the charger for one hour
4. Remove the Tracker from the charger and check if the battery icon displays as “full”
- If not, put the Tracker back on the charger and check every 30 minutes until the battery shows as full when removed from the charger

Power On Your Wellthon Fitness Tracker

If your Tracker was powered off (or had a dead battery) when placed on the charger, it must be manually powered back on when you’re ready to use it. Here’s how:

1. Hold down the Function Button for 3 seconds, or until the Tracker vibrates
2. Once the date and time appear, the Tracker is powered on

To power off your Wellthon Fitness Tracker, follow these steps:

1. Tap the Function Button on the Tracker so the date and time appear
2. Tap the Function Button again to make your Step Count appear
3. On the Step Count screen, hold down the Function Button until the Power Off screen appears; it will show the power symbol 
4. Tap the Function Button again to select Yes, which will highlight white when selected
5. Hold down the Function Button until the Tracker vibrates and the screen goes blank

Your Tracker is now powered off.

Set the Date and Time on Your Wellthon Fitness Tracker

Your Wellthon Fitness Tracker will automatically set its date and time after it connects to your Wellthon App.

Connect Your Wellthon Fitness Tracker to Your Wellthon App

Once you’ve installed your Wellthon app and begun the set up process, you will be asked to connect your app to your Wellthon Fitness Tracker. Make sure the Tracker is charged and turned on before you attempt to pair it with your app.

1. Sign into the Wellthon App with your email address and password
2. Select Start My Setup
3. Select Connect My Tracker
- The app may ask you to enable Bluetooth and/or Location Services to connect to your Tracker. Please grant these permissions to continue.

The Tracker will connect automatically after you select Connect My Tracker in the Wellthon app.

Once your Tracker is paired with your phone or tablet, it will appear as F1 on your list of paired Bluetooth devices.

‍Unable to Connect
‍If you cannot prompt your Fitness Tracker to connect to your Wellthon app, try turning the Tracker off and turning it back on.

‍Switching Phones or Tablets
‍Your Wellthon Fitness Tracker can only pair with one smartphone or tablet at a time. If you need to change the mobile device you use for workouts, you must unpair your Tracker from your old device.
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On iPhone and iPads, follow these steps to disconnect your Fitness Tracker:
1. Go to Settings
2. Tap Bluetooth
3. Under Devices, locate F1, then tap the blue i icon to the right
4. Select Forget This Device
5. Tap Forget This Device again

F1 should now appear under the Other Devices list. This confirms that your Wellthon Fitness Tracker has been disconnected from your iPad or iPhone.

You may now pair your Fitness Tracker with another device that has the Wellthon app.

On Google Android tablets and smartphones, follow these steps to disconnect your Fitness Tracker:
1. Go to Apps
2. Select Settings
3. Select Connections
4. Under Available Devices, tap F1
5. Tap Unpair Device

You may now pair your Fitness Tracker with another device that has the Wellthon app.

Stream Wellthon to Your TV

Workouts are best viewed on large screens, such as televisions, which is why the Wellthon app is designed to connect with most major video streaming devices, including AppleTVs, Amazon Fire devices, Google Chromecast devices, and Roku devices. You can get specific instructions on streaming video to those devices below.

Amazon Fire Devices

Set up Wellthon to Stream to Your Amazon Fire Device

1. Make sure your television Source or Input is set to display video from your Amazon Fire
2. Make sure your Amazon Fire is powered on, and on the Amazon Home Screen
- Select the Home Button on your Amazon Fire remote
3. Open your Wellthon App, and follow the set up instructions
4. When you reach the Connect Wellthon to Your TV screen, select Check My TVs
5. From the list of detected TVs, choose the Amazon Fire device you’re watching
6. Confirm that a test video played on your selected television
7. Select Start Workout to work out now, or Workout Later to set up a reminder for a future workout

Today’s Wellthon workout will broadcast to your Amazon Fire device.

Stream Wellthon Workouts to Your Amazon Fire Device

1. Make sure your television Source or Input is set to display video from your Amazon Fire
2. Make sure your Amazon Fire is powered on, and on the Amazon Home Screen
3. Select the Home Button on your Amazon Fire remote
4. Open your Wellthon App
5. Select Start Today’s Workout
6. From the list of detected TVs, choose the Amazon Fire device you’re watchingSelect Start Workout

Today’s Wellthon workout will broadcast to your Amazon Fire TV.

Troubleshooting Your Amazon Fire Device with Wellthon

If your Amazon Fire device does not appear on the list of available TVs in Wellthon, try the following:
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1. Make sure your Amazon Fire is powered on, and on the Amazon Home Screen
- Select the Home Button on your Amazon Fire remote
2. Make sure your smartphone or tablet is connected to the same Wi-Fi network as your Amazon Fire device

If none of the above steps work, trying turning off your Wi-Fi router or access point for 10 seconds, then powering it back on. Once your Wi-Fi network resets (this may take a few minutes), your Amazon Fire device will likely be visible again.

AppleTV Devices

Set up Wellthon to Stream to Your AppleTV Device

1. Make sure your television Source or Input is set to display video from your AppleTV
2. Make sure your AppleTV is powered on
3. Open your Wellthon App, and follow the set up instructions
4. When you reach the Connect Wellthon to Your TV screen, select Check My TVs
5. From the list of detected TVs, choose the AppleTV device you’re watching
6. Confirm that a test video played on your selected television
7. Select Start Workout to work out now, or Workout Later to set up a reminder for a future workout
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Today’s Wellthon workout will broadcast to your AppleTV device.

Stream Wellthon Workouts to Your AppleTV Device

1. Make sure your television Source or Input is set to display video from your AppleTV
2. Make sure your AppleTV is powered on
3. Open your Wellthon AppSelect Start Today’s Workout
4. From the list of detected TVs, choose the AppleTV you’re watching
5. Select Start Workout

Today’s Wellthon workout will broadcast to your AppleTV.

Troubleshooting Your AppleTV Device with Wellthon

If your AppleTV device does not appear on the list of available TVs in Wellthon, try the following:
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1. Make sure your AppleTV is powered on
2. Make sure your smartphone or tablet is connected to the same Wi-Fi network as your AppleTV device

If none of the above steps work, trying turning off your Wi-Fi router or access point for 10 seconds, then powering it back on. Once your Wi-Fi network resets (this may take a few minutes), your AppleTVwill likely be visible again.

Google Chromecast

Install Your Google Chromecast

Step 1: Enable Bluetooth on your smartphone or tablet
‍Chromecast uses Bluetooth to get information from your tablet or smartphone during set up. Make sure your device has Bluetooth turned on.
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Step 2: Enable Wi-Fi on your smartphone or tablet
‍Chromecast uses a Wi-Fi connection to stream videos from your tablet or smartphone. Make sure your device has Wi-Fi turned on. You’ll also want to keep your Wi-Fi network name, called an SSID, and Wi-Fi password handy during setup.

Step 3: Plug in your Chromecast device
‍Plug Chromecast into your TV using an HDMI port, which looks like this:

Then connect the USB power cable to your Chromecast. After that, either plug the other end of the USB power cable into an open USB port on your TV or into the included power adapter which you will then plug into a power outlet.
Note: Only use the provided AC adapter.
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Step 4: Connect your Chromecast device
‍Double check that the Chromecast and mobile device or tablet you are using to set up Chromecast with are both on the same Wi-Fi network.
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Step 5: Download the Google Home app
‍On your mobile device or tablet, download the Google Home app for Android or Google Home for iPhones and iPads.

Set up Wellthon to Stream to Your Google Chromecast Device

1. Make sure your television Source or Input is set to display video from your Google Chromecast
2. Make sure your Google Chromecast is powered on
3. Open your Wellthon App
Select Start Today’s Workout
4. From the list of detected TVs, choose the Google Chromecast TV you’re watching
5. Select Start Workout

Today’s Wellthon workout will broadcast to your Google Chromecast TV.

Troubleshooting Your Google Chromecast Device with Wellthon

If your Google Chromecast TV does not appear on the list of available TVs in Wellthon, try the following:
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1. Make sure your Google Chromecast is powered on
2. Make sure your smartphone or tablet is connected to the same Wi-Fi network as your Google Chromecast TV

If none of the above steps work, trying turning off your Wi-Fi router or access point for 10 seconds, then powering it back on. Once your Wi-Fi network resets (this may take a few minutes), your Google Chromecast TV will likely be visible again.

Roku

Set up Wellthon to Stream to Your Roku Device

1. Make sure your television Source or Input is set to display video from your Roku
2. Make sure your Roku is powered on
3. Open your Wellthon App, and follow the set up instructions
4. When you reach the Connect Wellthon to Your TV screen, select Check My TVs
5. From the list of detected TVs, choose the Roku TV you’re watching
6. Confirm that a test video played on your selected television
7. Select Start Workout to work out now, or Workout Later to set up a reminder for a future workout

Today’s Wellthon workout will broadcast to your Roku TV.

Stream Wellthon Workouts to Your Roku Device

1. Make sure your television Source or Input is set to display video from your Roku
2. Make sure your Roku is powered on
3. Open your Wellthon AppSelect Start Today’s Workout
4. From the list of detected TVs, choose the Roku TV you’re watchingSelect Start Workout

Today’s Wellthon workout will broadcast to your Roku TV.

Troubleshooting Your Roku Device with Wellthon

If your Roku TV does not appear on the list of available TVs in Wellthon, try the following:
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1. Make sure your Roku is powered on, and on the Roku Home Screen
- Select the Home Button on your Roku remote
2. Make sure your smartphone or tablet is connected to the same Wi-Fi network as your Roku
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If none of the above steps work, trying turning off your Wi-Fi router or access point for 10 seconds, then powering it back on. Once your Wi-Fi network resets (this may take a few minutes), your Roku TV will likely be visible again.

Using Wellthon

The Wellthon app has three main screens: My Progress, My Profile, and My Account. The user guide for each page is below.

Wellthon My Progress Page

Week Of…

The current week that began Sunday at midnight in your local time zone. Each of the goals and stats on your Progress page shows what you’ve accomplished in the current week.

Last Workout

The date and time of your last completed Wellthon workout.

Steps

Steps: Today’s Total

The number of steps you’ve taken since midnight, as recorded by your Wellthon Fitness Tracker.

Steps: Today’s Goal

The number of steps you want to take today.

Steps: Daily Average

The average number of steps you’ve taken each day this week, as recorded by your Wellthon Fitness Tracker.

Update Today’s Step Goal

Tapping this link will allow you to set your daily step goal. By default, Wellthon will set a daily goal of 5,000. You may adjust this goal as you choose, but the more steps, the better.

Steps: Troubleshooting

If your daily or average steps are not updating on your Progress page, your Wellthon Fitness Tracker may not be sharing data properly with your Wellthon app. First, make sure your Fitness Tracker is charged.
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If your Tracker is charged but still isn’t updating your step goals, try reconnecting your Fitness Tracker with the Wellthon app.

Achievements

Achievements: “Good Days”

The number of days this week you have reported a neutral or happy mood prior to a Wellthon workout.

Achievements: Step Goal Days

The number of days this week that you have met your daily step goal.

Achievements: Workout Days

The number of your scheduled Wellthon workouts you’ve completed this week. The first number (left of the slash mark) represents your completed workouts. The second number (right of the slash mark) represents the number of workouts you’re scheduled to complete this week.

Update Workout Days

You can set the number of days each week you want to complete a workout. By default, Wellthon will set a goal of three workouts each week, but you may decrease this to as few as one (once per week) or as many as seven (every day).

Note: Workouts that you complete outside of Wellthon will not be recorded here.

Weight

Weight: Current Weight

Your current weight.

Weight: Goal Weight

Your desired weight, which Wellthon will help you meet through regular exercise.

Weight: Last Weigh-In

The date that you last updated your Current Weight in your Wellthon app.

Weight: Update

This link will allow you to update your current weight and/or your goal weight. Simply enter any changes to the appropriate field, then select Save.

Heart Rate

Heart Rate: Average Workout BPM

Your average heart rate in beats per minute (BPM) as measured by your Wellthon Fitness Tracker. Wellthon recommends you wear your Fitness Tracker as often and as long as possible to ensure this reading is accurate.

Heart Rate: Workout Peak BPM

Your average heart rate in beats per minute (BPM) as measured by your Wellthon Fitness Tracker during your Wellthon workouts.
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Wellthon recommends you wear your Fitness Tracker for every workout to ensure this reading is accurate.

Heart Rate: Workout Recovery BPM

The drop in your heart rate in beats per minute (BPM) in the minute after your peak exercise effort. The higher your Recovery BPM, the better your heart is at recovering from intense exercise.

Heart Rate: Troubleshooting

If your Heart Rate is not updating on your Progress page, your Wellthon Fitness Tracker may not be sharing data properly with your Wellthon app.

First, make sure your Fitness Tracker is charged.

If your Tracker is charged but still isn’t updating your step goals, try reconnecting your Fitness Tracker with the Wellthon app.

Wellthon My Profile Page

Member Since

This is the date you created your Wellthon account.

Member Information

To update the personal information in your Wellthon profile, including your name, height, gender and date of birth, follow these steps:
1. Select My Profile
2. Select the Edit link in the card with your name
3. On the Update Your Information modal that appears, edit your name, height, gender, and date of birth as needed
4. Select Save Information

Photo

You can add or update your Wellthon Profile photo by following these steps:
1. Select My Profile
2. Select Add Photo in the card with your name
3. If you already have a Profile photo, click your current photo to add a new one In the File Explorer window that opens, select a new image from your computer
4. Select Save Photo

Care Team

Your Care Team is a list of people who will help you on your wellness journey. Wellthon records this information so we can share information with these individuals -- with your permission -- so they can help you get the most from Wellthon.
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You can update the members of your Care Team by following these steps:
1. Select My Profile
2. Select Edit to to the right of the name of the Care Team member you need to update
3. Change the name, email, or phone number for the Care Team member
4. Select Save

You can remove the members of your Care Team by following these steps:
1. Select My Profile
2. Select Edit to to the right of the name of the Care Team member you need to update
3. Select Remove
4. Remove only deletes that specific person, not the role.

Wellthon My Account Page

Change Mailing Address

To change your mailing address on file with Wellthon, follow these steps:
1. Select My Account
2. Select the Edit link in the Contact card
3. Update your mailing address and/or phone numbers
4. Select Save

Mobile Phone

To change your mobile phone number on file with Wellthon, follow these steps:
1. Select My Account
2. Select the Edit link in the Contact card
3. Update your mailing address and/or phone numbers
4. Select Save

Email

To change your email address on file with Wellthon, follow these steps:
1. Select My Account
2. Select the Edit link in the Login card
3. Update your email address
4. Select Save

Wellthon will send you an email to make sure your new address can receive emails from us.

5. Check your inbox for a message with the subject Confirm Your Wellthon Email from support@wellthon.com
6. Open it, and click the Confirm My Email link in the message
- If you don’t see a message from Wellthon, please check your Spam or Junk Mail folders.

Your email address has now been updated.

Reset Password

To change your password on file with Wellthon, follow these steps:
1. Select My Account
2. Select the Edit link in the Login card
3. Select Update Password
4. Check your inbox for a message with the subject Reset Your Wellthon Password from support@wellthon.com
5. Open it, and click the Update Login link in the message
- If you don’t see a message from Wellthon, please check your Spam or Junk Mail folders.
6. On the new page that opens, enter and confirm your new password
7. Select Submit

Your Wellthon password has now been updated.

Cancel Subscription

To cancel your Wellthon subscription, follow these steps:
1. Select My Account
2. Select the Edit link on the Member card
3. Under Automatic Membership Renewal, select Off
4. Select Save

Your access to Wellthon will continue for the duration of your original pre-paid subscription, but will not continue past your renewal date. At any time prior to your renewal date, you can un-cancel your subscription by following the steps above, but setting your Automatic Membership Renewal to On.

Workout Space

How much space is required for a Wellthon workout?
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For the best experience, we recommend 6′ x 6′ floor space and a ceiling height of 8’. Ideally, this should be a space you can use consistently, without interrupting others or being interrupted.
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For your safety, your workout area should have a non-slip flooring surface, and a clear view of the TV you’ll use to screencast workouts.
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You should also have easy access to water, hand weights or weighted ball, and a sturdy armless chair (for balance or for seated workouts).
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Still have questions? Feel free to send photos of your space to support@wellthon.com and we’ll be happy to take a look.